Remote Expert Support

Virtual WLAN Services

Get expert wireless network guidance without the wait or expense of on-site visits. Our virtual services provide mentoring, optimization coaching, and troubleshooting support when you need it most.

Virtual WLAN Services

Expert Help, Instantly Available

Why wait days for on-site support when you can get expert help right now?

Our virtual services connect you with senior wireless engineers who can guide your team through complex configurations, troubleshooting, and optimization – all through secure remote sessions.

Comprehensive Virtual Support

From quick questions to complex configurations, our virtual services cover all your wireless networking needs.

Remote Consultation

Expert guidance via video conferencing and screen sharing

Configuration Review

Remote analysis of your WLAN controller settings

Team Mentoring

Knowledge transfer and best practices training for your IT staff

Optimization Coaching

Step-by-step guidance on tuning and improving network performance

How Virtual Services Work

Simple, secure, and effective remote collaboration with our wireless experts.

1

Schedule Session

Book a time that works for your team

2

Connect Remotely

Secure screen sharing and video conference

3

Work Together

Real-time problem solving and guidance

4

Get Documentation

Receive session notes and recommendations

Common Issues We Resolve Virtually

Many wireless problems can be solved remotely with the right expertise. Our engineers have seen it all and can guide you to quick resolutions.

Coverage gaps:Power and placement adjustments
Signal interference:Co-channel, adjacent channel, rogue APs, non Wi-Fi sources
Client connectivity issues:Authentication, policy review and WLAN requirements
Throughput problems:QoS and airtime fairness tuning
Controller configuration:Best practices implementation

Virtual Service Benefits

  • Immediate expert assistance without travel delays
  • Cost-effective alternative to on-site visits
  • Flexible scheduling around your team's availability
  • Recorded sessions for future reference
  • Follow-up support and documentation
  • Access to senior-level expertise on demand

Smart Economics

Virtual services deliver enterprise-level expertise at a cost savings compared to traditional on-site consulting.

No Travel Costs

Eliminate expensive travel

Faster Response

Get help in hours, not days, with flexible scheduling

Team Training

Multiple team members can join and learn simultaneously

Perfect For

Quick Questions

  • • Configuration verification
  • • Best practice guidance
  • • Troubleshooting assistance
  • • Performance optimization tips
  • • Vendor-specific questions

Ongoing Support

  • • Regular check-ins
  • • Project planning assistance
  • • Team mentoring sessions
  • • Technology updates and training
  • • Strategic planning consultation

Get Expert Help Without the Wait

Connect with our wireless experts virtually and solve your network challenges today.